Royalwolf Opens Innovative Customer Service Centre
Royalwolf has announced the opening of its purpose built retail site and storage facility in Auckland’s East Tamaki – an Australasian first that becomes the new hub for the company’s national supply line.
The 2.6 hectare site in Ormiston Rd is one of the first of its kind in Australasia, delivering a full retail experience around a working site, allowing customers to view and compare products in a safe and inviting environment.
The new facility is fronted by a retail showroom custom built using a variety of Royalwolf containers, a yard of more than 800 containers for hire or purchase and three fully enclosed state-of-the-art workshops for refurbishing, re-spraying and custom builds. As part of its customer offering, the front of the site provides onsite storage and cold store facilities.
Paul Creighton, Royalwolf New Zealand Executive General Manager, says the new facility signals the next phase in growth for the company, expanding on its already robust offering in the retail sector.
“The opening of this facility is the result of a lot of time and planning and is the beginning of a particularly exciting time for the company as it cements a new focus on several key growth markets,” says Creighton.
“The site will not only increase capacity for new stock but also provides us with a hub for our growing retail trade which is both customer friendly and showcases the very best of our product.”
The centre point of this customer hub is a two storey showroom and offices from which Royalwolf will base its national operations. The structure is custom built using 20 and 40ft Royalwolf shipping containers and takes pride of place at the entrance to the facility. It provides a safe and comfortable area for customers to come and speak to the experts from Royalwolf, as well as a visual overview of the entire operation.
A major point of difference for the site is the inclusion of three fully enclosed workshops which will house Royalwolf’s refurbishing, re-spraying and custom build operations. The structures allow all custom builds and refurbishments to take place entirely onsite and away from the operational areas of the storage yard. As the buildings are fully enclosed, work will not be affected by inclement weather or other external factors.
“Our new East Tamaki site is a hugely exciting proposition for both staff and customers. Not only will it improve our operational efficiency and safety, but our customers will experience a real change in the way they are able to engage with us,” says Creighton.