Frequently Asked Questions

How do I contact my closest Royal Wolf branch?

Call from anywhere in New Zealand to 0800 266 824 to automatically connect to the Royal Wolf branch closest to you.  Alternatively, contact us via the contact us form on the website.

What if I don't know exactly what I need?

No problem! Our qualified & experienced team know how to assist you in deciding your best container solution. We’ll ask you about what you need a container for, how long you will need a container and what accessories & container modifications you may need.

How soon can my storage container be delivered?

We can often deliver within 24 hours of ordering. Delivery time depends on product availability, the number of storage containers you need, what kind of accessories or modifications you may require & your location. Your Royal Wolf contact person will give you a definite delivery date & time when you place your order.

How will I be invoiced for my rented container(s)?

Customers are invoiced monthly. Payment can be made by credit card or direct debit.

How do I pay if I purchase a storage container?

Payment is required prior to delivery or collection from branch. Means of payment include cheque, cash, direct credit or by EFT (Visa, Mastercard, Bankcard, Amex).

What size are Royal Wolf storage containers?

Our general purposue containers are available in 8ft (minicube), 10ft high cube palletwide, 20ft standard or high cube heigh, 40ft standard or high cube height. Alternate sizes can be custom-built to your exact specifications.

How secure are Royal Wolf containers?

Royal Wolf containers are built tough from heavy gauge corrosion resistant steel. Most containers are fully lockable, wind, water & vermin proof. For additional security we can fit our special lock box system that further protects your container’s contents. In addition, window guards can be installed on any of our accommodation & site-office units.

Do I need council permission?

Each council has its own rulings on shipping containers therefore it is recommended that you give your local council a call before making a purchase or committing to a hire.

If I purchase a container from Royal Wolf, will I be able to sell it back to Royal Wolf at a later date?

Royal Wolf operates a buy back program - please contact your local branch for more information. We will buy back your container subject to market value at the time & transport costs to collect the container.

Can Royal Wolf create container modifications?

Yes. At Royal Wolf a container is not just a module that has four sides, a base and a roof – it is considered a frame and what can be added to that frame depends on the application. Speak to our team about your ideas and let us work together to create a unique container modification for you.

Refrigerated containers and cool rooms for cold storage and events - FAQs

Royal Wolf has a range of Refrigerated containers available to fulfill all of your cold storage needs.

Available for hire, all of our chiller and cool room containers are maintained to the highest standards and can be fully installed by a qualified refrigeration mechanic, to ensure convenience and safety.

Relevant Forms for Reefer FAQs

What are Royal Wolf Containers made from?

General Purpose containers are made from Corten Steel and Marine Ply Flooring.

Can I have my container delivered to a specific location and then afterwards, picked up and delivered to another location?

Yes, please provide Royal Wolf of the container location at all times. Royal Wolf can even facilitate the movement if required. Please note the Wolf Lock Safety Container can not be transported with goods inside.

Can I visit a Royal Wolf branch to inspect containers I am interested in?

Yes you can. Please check your nearest location for opening hours.  It is always advisable to call us prior to visiting to arrange to meet with you.

Am I able to store my own container at your self-storage facility?

Self-storage and onsite storage varies per location. Please visit the self-storage page to see what your local branch can offer: https://www.royalwolf.co.nz/self-storage

Am I able to ship my container to an international destination?

Royal Wolf can assist you in purchasing a unit for international shipment and assist in providing relevant certification on an existing unit you may own. We unfortunately do not offer freight forwarding, customs or international shipment services at this time. Please note, Royal Wolf Hire units are for domestic use only.

Am I able to choose the colour of my container?

When purchasing a container we have a standard range of colours available at an additional cost. If you prefer a Colourbond colour we can price accordingly. 

A FEW WORDS FROM OUR CUSTOMERS