Sales and Operations Assistant - Dunedin


The Role

Reporting to the Branch Manager and based in our Dunedin branch, you will be delivering exceptional sales and customer service as part of our Customer Care Centre team via proactive inbound and outbound hire/sales activity across New Zealand. Additionally, the role is responsible for undertaking administrative and operational responsibilities for the Branch.

Key Responsibilities

Key responsibilities will include but not be limited to:

  • Inbound and outbound customer sale calls
  • Responding to walk-in customer enquiries
  • Providing customers with appropriate solutions based on your product knowledge 
  • Preparing customer quotes
  • Undertaking follow-up calls with customers
  • Manage and process documentation for the movement of containers in and out of the CSC and third-party depots
  • Co-ordinate and liaise with transport companies, freight forwarders and internal stake holders to build and maintain cost effective and reliable relationships
  • Load and unload containers from trucks and move them around site with a forklift
  • Maintenance of containers and where needed, co-ordinate vendors for onsite / offsite repair work
  • Actively working toward KPI’s and targets

About You

What you will bring to this role:

  • Exceptional customer service skills, positive attitude, and brand promoter
  • Ability to work in a fast-paced environment and embrace change
  • Live and breathe a ‘do every deal mentality’ with your ability to think on your feet and provide the very best customer solution
  • Excellent time management and ability to multi-task
  • Previous experience using CRM systems
  • A proactive, resilient and resourceful attitude
  • A current forklift licence (F endorsement) and/or previous forklift experience would be highly regarded, or a willingness to undertake the training and tasks associated with the use of a hoist

Why join the Wolf Pack?

  • Incentive plan based on company-wide performance
  • Employee Referral Program 
  • Flexible working environment
  • Reward and recognition program to celebrate outstanding achievements
  • Employee discounts
  • Blinkist subscription - an app that allows you to read or listen to key insights from nonfiction books and podcasts in 15 minutes 
  • Supportive learning and development culture including financial assistance for study – Royalwolf provides financial assistance and support to those who aspire to undertake formal education
  • Career growth opportunities including secondments
  • Employee Compassion Fund – an employee-funded charity that provides financial assistance to fellow employees in need
  • Employee Resource Groups – a commitment to a diverse, inclusive, and socially active workplace